Failure Demand – A Hidden Drag on the Performance of Professional Services Firms

A very large part of professional services work or effort is the result of failure demand. There are two types of demand on our time: demand for our value-added services and demand that arise from processes that don’t result in the expected outcomes. This requires some rework as well as superfluous supporting efforts such as RFI’s.

Reducing the wasted efforts of failure demand makes a firm more profitable, nimble and staff more engaged. Along with the way, people become better problem finders and learners, amping up client satisfaction.

This 2-part event begins with a general failure demand workshop and concludes with an exploration of implementation approaches to take back to your organization for immediate implementation.